- Shipping & Returns
Shipping & Returns
We can ship to virtually any address in North America. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Free delivery is only eligible for Canadian delivery destinations and will be shipped via Canada Post Expedited shipping only. Packages to the United States will be shipped via UPS.
When you place an order, our shipping providers will automatically present quotes for shipping to your destination based on your product selections. Carefully review and select your preferred shipping option. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Although we use only the best shipping providers, Pepper Tree Spice Co. Inc. carries no responsibility or liability for the date or condition in which your order arrives after it has left our facility.
You may return most new, unopened items within 7 days of delivery and we will be happy to provide an in-store or on-line credit for the full amount. If the return is a result of an error in Pepper Tree's processing (you received an incorrect or defective item, etc.), we will happily pay the shipping costs.
You should expect to receive your credit within two weeks of giving your package to the return shipper, however, in many cases you will receive a credit more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes to create the credit note.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Now that we've got that out of the way, WELCOME TO PEPPER TREE SPICE and Happy Shopping!